Shipping and Returns

SHIPPING
We currently offer free shipping on all order over $70 and a flat rate of $8.95 for all orders under $70.

Shipping to the USA is free for orders over $70 and a flat rate of $18.95 for all orders under $70

Our aim is to dispatch orders within 5 business days from the time of purchase. 

Currently we only ship to Australia and The USA. If you are outside these zones please feel free to contact us and we may be able to arrange shipping. 

RETURNS 

We do not offer refunds or exchange for change of mind.

If products are found to be faulty we will offer store credit in the value paid at the time of purchase excluding shipping costs within 14 days from the purchase date or an exchange. Proof of fault will be required such as photographs and we request that you email us prior to returning your item in order to receive approval. Once approval for exchange or store credit has been granted the customer will be held responsible for all costs incurred to ship items back to Brainy Bags. A trackable package is suggested as we will not be responsible for lost or misplaced parcels during the transit process. 

CANCELLATIONS OR CHANGES TO YOUR ORDER

We are unable to cancel or make changes to an order ( which includes, change of names on additional activities, change of address) once your order has been placed. Please ensure that before you check out all details you have provided are correct.